Cut resolution time by 90 %
Tickets don't wait and neither does Decimal. Our AI agent jumps into action - no pings, no context-gathering meetings.
Security is our top priority
Decimal operates on a continuously monitored and 3rd-party audited security program.
No code stored
We retain only embeddings and metadata.
Time-bound access
Code access is scoped, real-time, and short lived.
Zero data retention
We can provide ZDR agreements with our AI providers on request.
Enterprise-ready
SOC2 report available on request. We support custom deployment options.
AI built for real work
At Decimal, AI isn't an add-on. It's the foundation. We’ve designed our system to understand your product, your codebase, and your customer workflows, so your support teams can do more with less noise, fewer escalations, and faster resolutions.
85%+ ticket deflection
Decimal automatically resolves technical L1/L2 questions, no product or engineering needed.
10x faster issue resolution
By tracing questions directly to relevant functions, logs, and release notes, Decimal reduces handoff time from days to minutes.
<1s latency retrievals
Our context engine pulls from source code, past tickets, and observability tools in real time.
5x faster go live
Enable faster onboarding and custom setups because of deep product expertise about how your product actually works.
Secure integrations with more than 40+ apps.
We constantly had engineers context-switching into support just to answer 'how it works' questions, even when no code changes were needed. With Decimal, our support team can finally get those answers directly from the code, without interrupting engineering.
The majority of our support tickets require deep technical analysis, often pulling engineers into troubleshooting that shouldn't need escalation. Decimal's code-aware agents hit right at the heart of that problem. It's the kind of AI system we hoped to build internally. Decimal is already production-ready.
Static documentation just can't keep up with how fast our product evolves. With Decimal, support engineers get answers directly from the source code. Accurate, current, and fast.
We estimate that 30–50% of our resolution time goes into just figuring out what's wrong. Decimal's approach gives our team a major head start and reduces the guesswork.
A significant chunk of our tickets used to go to engineering just to double-check intended behavior. Decimal eliminates that dependency by grounding support directly in the source code. It's a game-changer for scaling intelligently.
We manually handled 10000 tickets last month, and half of those came from developers asking deep technical questions. Decimal's AI gives us an edge by going directly to the source code, eliminating back-and-forth and accelerating resolution. This is exactly what modern support should look like.
We've had to assign consultants to every new customer implementation just to bridge the knowledge gap. Decimal's ability to generate config-ready answers from source code will help us shift from hand-holding to true self-service.
The product changes faster than documentation can keep up. As a result, developers end up answering support questions instead of building. Decimal gives us a way to surface internal knowledge at scale and eliminate those bottlenecks.
Our support tickets often involve multi integrations and tricky edge cases. What stood out with Decimal is how quickly it surfaces the right code and context, getting our engineers closer to the root cause with fewer back-and-forths. That's exactly the kind of shift we're aiming for.
