Resolve complex support tickets in minutes

Decimal is an AI support agent that reads your code and logs, pinpoints the issue, and drafts the customer reply before you even open the ticket.

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Built by engineers from

AI Support Engineer that understands your product

Connects code, configurations, documentation, logs, and customer behavior to deliver instant, accurate resolutions at scale.

Explore features

80%

Tickets resolved without engineering.

10X

Faster time from ticket creation to fix.

1000+

Hours saved by Decimal's self-healing knowledge base

Empower your support team
Save over 1000 hours of engineering time
‍

Autonomous support agents
AI Support Engineers that read your code, configs, logs, and docs to resolve issues in minutes

Self-healing knowledge base
‍ Knowledge base that automatically updates with product changes - saving hours of manual work.

Security is our top priority

Decimal operates on a continuously monitored and 3rd-party audited security program.

No code stored

We retain only metadata

Bring your own cloud

We support custom deployments

Zero data retention

No training our models on your data

Bank level security

Data is encrypted at rest and in transit

See why customers love using Decimal

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Decimal quickly surfaces the right code and context, helping our engineers solve complex, multi-integration issues with less back-and-forth.

Head of Technical Services,
Enterprise CDP

A significant chunk of our tickets used to go to engineering just to verify intended behavior. Decimal eliminates that dependency by grounding support directly in the source code.

Head of Support,
Global SaaS Company

Decimal surfaces internal knowledge at scale, freeing developers from support bottlenecks and letting them focus on building.

Head of Pro Serv,
Leading CRM Platform

Decimal’s ability to generate config-ready answers from source code will help us shift from hand-holding to true self-service.

Director of Support,
Fortune 500 company

Decimal goes beyond ticket triage, it interprets our product directly. That means our support teams aren’t guessing or escalating. This has major implications across tiers of support.

Head of Pro Serv, Customer Engagement Platform

Support teams are often flying blind when it comes to the product’s inner workings. Decimal brings that product-level clarity to everyone.

Managing Director,
Fast-growing SaaS Company